Coronavirus (COVID-19) update from Enterprise
With continued news around coronavirus (COVID-19), we want to share the steps we are taking to protect all customers and employees.
Due to local government mandates and the disruption related to the ongoing world health crisis surrounding coronavirus (COVID-19), some of our rental locations across Germany will have reduced hours of operation or be closed until further notice.
Please call us at 0800 522 76 78 so we can inform you about our current hours of operation.
We apologize for this inconvenience, however, know that we are taking steps to protect all customers and employees during this challenging time. We are carefully monitoring this rapidly changing situation around the clock and following guidance from the Government, World Health Organization and other health authorities.
Upcoming Reservation
Your local branch should be reaching out to you about alternative pick up times, whenever necessary. If not, please reach out to your nearest branch or call 0800 522 76 78 to receive guidance about your upcoming reservation. If you have some flexibility with timing and location, we would be happy to work with you and fulfill your rental needs.
Car Return
If you are currently renting a vehicle with us, your local branch should be reaching out to you about options to return your rental vehicle. If not, please reach out to your nearest branch or call 0800 522 76 78 to receive the best guidance.
Travel Flexibility
While we look forward to continuing to serve you during this time, we recognize some travel plans may change. To provide you with flexibility for these changes, we have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.
Vehicle Cleaning
We’ve always taken seriously the cleanliness of our locations and vehicles, and we know this is more important now than ever. We are implementing additional measures to clean and disinfect our locations and vehicles, in alignment with guidance from health authorities. This includes routine cleaning with a recommended disinfectant of all frequently touched surfaces at our locations, such as countertops, door handles, kiosks, workstations and bathrooms. We also have a very formal training process in place that instructs all employees about the proper cleaning of vehicles. Of particular focus, our procedures mandate a thorough cleaning and wiping of the interior with a recommended disinfectant. This includes the dashboard, instrument panel, steering column, wheel, accessory panel, center console, cup holders, compartments, seats, between console and seats, between doorjambs and seats, door and door pockets, among other areas. We are reinforcing frequently the importance of this process with our team members.
Employees
The wellbeing of our employees is also a top priority. We’re encouraging team members to follow health authority best practices like frequent hand washing, as well as asking them to stay home if they are feeling ill.
Thank you for choosing Enterprise. Now more than ever, we are reminded of the importance of serving our customers. We look forward to seeing you again soon.
Cross Border Rentals
Due to local travel restrictions, cross border rentals are temporarily not available.
Enterprise Plus Rewards
For all of our Enterprise Plus® members: We're giving you more time to enjoy your hard-earned rewards by extending Enterprise Plus points expiring in March, April and May of 2020. If you have points set to expire in this time frame, you'll see this reflected as a courtesy point extension in your member profile by 30 April 2020. As a reminder, points only expire if you haven't had any rental activity in three years.
We'll continue to monitor the situation in the best interest of our members, and we'll let you know if other adjustments are made. In addition, we're reevaluating elite tier qualifications and working on a solution for elite members who haven't been able to take advantage of their benefits yet this year. We'll have more details for affected members soon. Rest assured, we want you to enjoy the status and benefits you've earned, now and in the future.